Return Policy

We understand that, from time to time, our customers may need to return product as a result of project completions, materials that may be identified as surplus or defective, and product received as a result of shipment and order errors. These instructions will help clarify our policy.

Standard inventory items may be returned to one of our branch locations within 180 days of purchase, when accompanied by proof of original purchase. All returns will be inspected. Product determined to be in "new and sellable" condition, with original sealed packaging, will be considered for credit. Any product showing evidence of installation will not be considered for credit, unless determined to be defective by the manufacturer of the product. Special order items are returnable only if the manufacturer of the product will accept the return. Initial shipping charges are not refundable and customer will be responsible for any return shipping and restocking charges. All returns must be pre-approved with a return goods authorization number (RGA).

  1. Returned products will only be accepted in new and sellable condition: All original parts must be included. Packaging must be intact and not weathered or damaged. These products must have no evidence of rust, thread compounds or installation. They must have no visual damage to product. They also must have been purchased from Mountainland Supply.
  2. There may be no restock charge for standard inventory items purchased within 180 days or less of the return, if returned in acceptable and sellable condition. A restock charge of 25% will be assessed on materials with a purchase date of 180 days, not to exceed 12 months prior to the return. Return requests for materials with a purchase date exceeding 12 months prior to the return request will not be accepted.
  3. No credit will be issued without proof of purchase from Mountainland.
  4. Non-stock material credit will be subject to the issuing of credit by the manufacturer. This credit will reflect the manufactures restock/handling fees, all applicable freight, and an additional 10% restock/handling fee.
  5. Requests for the return of discontinued product, or product that is not in compliance with the federally mandated "Lead Free" laws, will not be accepted.
  6. Large returns may be subject to additional fees for transportation and handling, not to exceed an additional 15%.
  7. Material claimed to be defective will be credited pending the credit receipt from the vendor in accordance with vendor warranty review policy, restock charges, and applicable freight fees.
  8. Damaged product: Customers have the responsibility to inspect product upon receipt and either refuse the delivery, or notify the shipper of potential damage. Failure to do so will indicate customer acceptance of the products condition and accepts responsibility for subsequent external damage. If damage is suspected at time of delivery; this should be noted "damaged" with your signature or the entire delivery should be refused.
  9. Mountainland reserves the right to decline any request to return product. Material returned, which do not meet the above-mentioned conditions, will be held for a maximum of five days. After the allotted time the customer will be contacted and asked to retrieve the material. After another five days, the material will be scrapped and no credit will be issued.